ck4pro Privacy Policy
& Data Protection

ck4pro collects personal data through three primary channels: information you provide directly when registering and using the platform, information collected automatically when you access the site, and information received from third-party service providers (such as payment processors and identity verification services).

1.1 Information You Provide Directly

When you register an account or interact with ck4pro, we may collect the following categories of personal data:

• Identity data: Full legal name, date of birth, nationality, and government-issued ID number as provided during registration or KYC verification.
• Contact data: Email address, mobile phone number, and residential address including city and postcode.
• Financial data: Payment method details (e.g., registered bKash number, Nagad number, Rocket number, Upay number, or masked Visa/Mastercard number), transaction history, deposit amounts, withdrawal requests, and account balances.
• Account data: Username, encrypted password, account preferences, communication preferences, bonus history, and wagering activity.
• Verification documents: Copies of your National ID card, passport, driving licence, utility bills, bank statements, and selfie photographs submitted for KYC compliance purposes.
• Support communications: The content of messages, emails, and chat transcripts exchanged with the ck4pro support team.

1.2 Information Collected Automatically

When you visit ck4pro.org, our systems automatically collect certain technical data about your device and browsing session, including:

• IP address and approximate geographic location derived from it.
• Device type, operating system, browser type and version.
• Pages visited, session duration, click patterns, and navigation paths within the site.
• Referral source (e.g., the URL or search query that brought you to ck4pro).
• Timestamps of login events, deposit events, and bet placement actions.

1.3 Information from Third Parties

We may receive personal data about you from the following categories of third-party sources:

• Payment processors: Transaction confirmation details from bKash, Nagad, Rocket, Upay, and card-processing networks.
• Identity verification providers: Risk scores, document authenticity assessments, and watchlist screening results from our KYC and anti-money laundering service partners.
• Fraud prevention services: Device fingerprint data and fraud risk indicators used to protect your account from unauthorised access.

ck4pro processes your personal data only for legitimate, clearly defined purposes. We do not process personal data in ways that are incompatible with the purpose for which it was originally collected. The table below summarises our primary processing activities and the legal basis for each.

We will never use your personal data for automated decision-making that produces significant legal effects on your account without a human review process being available to you upon request.

ck4pro does not sell your personal data to third parties. We share data only in the specific circumstances described below, and only to the minimum extent necessary for the stated purpose.

3.1 Service Providers

We engage carefully selected third-party companies to provide services that support the operation of ck4pro. These providers are contractually bound to process your data only on our instructions and to maintain appropriate security standards. Categories of service providers include:

• Payment processors: bKash, Nagad, Rocket (Dutch-Bangla Bank), Upay, Visa, and Mastercard for the processing of deposits and withdrawals.
• Game software providers: Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi provide the games accessible via the ck4pro platform. These providers may collect certain technical gameplay data directly.
• Identity verification partners: Third-party KYC and anti-money laundering services that screen submitted documents against official databases and fraud watchlists.
• Cloud infrastructure providers: Secure hosting and data storage services operating under strict data processing agreements.
• Analytics providers: Aggregated, anonymised site usage analytics to support platform performance improvements.

3.2 Legal and Regulatory Disclosures

ck4pro may be required to disclose your personal data to law enforcement agencies, financial intelligence units, or other regulatory bodies where we receive a lawful request, court order, or where we are under a mandatory reporting obligation related to anti-money laundering or the prevention of financial crime. In such cases, we will disclose only the data that is strictly required to satisfy the legal obligation.

3.3 Business Transfers

In the event that ck4pro undergoes a merger, acquisition, or sale of substantially all of its assets, your personal data may be transferred to the successor entity as part of that transaction. You will be notified via the email address registered to your account before your data becomes subject to a different privacy policy as a result of such a transfer.

3.4 No Cross-Border Data Transfers Without Safeguards

Where personal data is transferred to service providers located outside Bangladesh, ck4pro ensures that appropriate safeguards are in place, including contractual data protection clauses that impose obligations equivalent to those set out in this Privacy Policy.

ck4pro uses cookies and similar tracking technologies (such as web beacons and local storage) to operate the platform effectively, personalise your experience, and analyse usage patterns. A cookie is a small text file placed on your device by your browser when you visit a website.

4.1 Types of Cookies We Use

• Strictly necessary cookies: These are essential for the platform to function. They enable your login session to persist, your account balance to display correctly, and your game progress to be saved. These cookies cannot be disabled without significantly impairing the functionality of the site.
• Performance and analytics cookies: These cookies collect anonymised data about how visitors use ck4pro — for example, which pages are visited most frequently and whether error messages are displayed. This data is used to improve site performance.
• Functional cookies: These remember your preferences such as your selected language, preferred currency display (BDT), and notification settings, so you do not need to re-enter them on each visit.
• Targeting and session cookies: Used to track your session and support responsible gaming monitoring systems, ensuring that self-exclusion and deposit limit controls function as intended across sessions and devices.

4.2 Managing Cookies

You may control cookie behaviour through your browser settings. Most browsers allow you to view, block, or delete cookies. Please note that disabling strictly necessary cookies will prevent key platform features from working correctly, including account login and payment processing. Instructions for managing cookies are available in the help documentation for your specific browser.

ck4pro implements a multi-layered security framework to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. Our security measures are reviewed and updated regularly to address evolving threats.

5.1 Technical Security Measures

• TLS 1.3 encryption for all data in transit between your device and our servers.
• AES-256 encryption for sensitive data stored at rest, including payment details and KYC documents.
• Multi-factor authentication (MFA) available for player accounts to add a layer of protection against credential theft.
• Intrusion detection systems and continuous security monitoring to identify and respond to suspicious activity in real time.
• Regular penetration testing conducted by independent security professionals to identify and remediate vulnerabilities.
• Strict access controls ensuring that internal staff can only access the personal data necessary to perform their specific job function.

5.2 Where We Store Your Data

Your personal data is stored on secure servers. All servers that process or store personal data relating to ck4pro players are subject to the same data protection standards set out in this Privacy Policy, regardless of their physical location. Data backups are encrypted and stored in geographically separate facilities to ensure resilience.

5.3 Your Responsibilities

While ck4pro takes extensive steps to protect your account, you also play an important role in keeping your data secure. You should use a strong, unique password for your ck4pro account, enable MFA where available, never share your login credentials with anyone, and notify the support team immediately if you suspect that your account has been accessed without your authorisation.

ck4pro respects your rights in relation to the personal data we hold about you. You may exercise any of the following rights by contacting the support team. We will respond to all verifiable requests within 30 calendar days of receipt.

• Right of access: You may request a copy of all personal data that ck4pro holds about you, along with information about how it is being processed.
• Right to rectification: If any personal data we hold about you is inaccurate or incomplete, you may request that it be corrected or updated.
• Right to erasure: You may request the deletion of your personal data where it is no longer necessary for the purpose for which it was collected, subject to our legal data retention obligations (see Section 7).
• Right to restriction of processing: You may ask us to temporarily suspend the processing of your personal data in certain circumstances, such as while a dispute about its accuracy is being resolved.
• Right to data portability: Where technically feasible, you may request that we provide your personal data in a structured, machine-readable format so that you can transfer it to another service.
• Right to withdraw consent: Where processing is based on your consent (such as for marketing communications), you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing that occurred before the withdrawal.
• Right to object: You may object to processing based on our legitimate interests where you believe your individual rights and freedoms override those interests in your specific circumstances.

ck4pro retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable legal, regulatory, or accounting obligations. The following retention periods apply as a general guide:

When data is no longer required and no legal retention obligation applies, ck4pro securely destroys or anonymises it so that it can no longer be associated with an individual. Anonymised aggregate data may be retained indefinitely for statistical purposes.

ck4pro reserves the right to update this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or platform functionality. When a material change is made to this policy, we will notify registered players via the email address associated with their account at least 14 days before the change takes effect.

The effective date at the top of this document will be updated whenever a new version is published. We encourage you to review this Privacy Policy periodically so that you remain informed about how your data is being protected. Continued use of the ck4pro platform after the effective date of a revised policy constitutes your acceptance of the changes.

If you have any questions about this Privacy Policy or about how ck4pro handles your personal data, please contact the support team. Support is available 24 hours a day, 7 days a week, including all Bangladeshi public holidays such as Victory Day, Independence Day, and Eid. Email (plain text — not a link): [email protected]